IT support is a service that offers assistance and solutions for technology-related problems, including setup and troubleshooting, typically provided by a team of IT professionals via help desk, phone, or online channels.
IT assitant Performs a variety of moderately complex information technology support duties to ensure smooth delivery of technology services. Monitors, operates, or coordinates and assists others in the operation of computer hardware, software, and peripherals in order to achieve desired results.
- IT support takes many forms. At its core, it refers to optimizing an IT environment and providing technical assistance throughout an organization.
- IT support responsibilities include hardware procurement and configuration, mobile device management, employee onboarding and offboarding, cybersecurity measures, and much more.
- In larger organizations, IT technicians provide tiered levels of support. In SMBs, many IT support requirements can be handled by non-technical users in a centralized IT management solution.
Some of the most common IT support Guidelines:
- Troubleshooting and resolving IT issues
- Providing technical assistance to employees
- Updating and maintaining company systems and networks
- Installing and configuring software
- Managing user access permissions and credentials
- Rolling out patches and updates
- Procuring and provisioning devices
- Assisting with data backup and recovery
